Frequently Asked Questions
Everything you need to know about our fine stoneware and home accessories.
What makes Costa Nova stoneware unique?
Our stoneware is crafted in Portugal using the best natural resources. It is fired at high temperatures to create a unique ceramic body that is highly resistant to thermal and mechanical shock.
Is your dinnerware microwave and dishwasher safe?
Yes, all our stoneware products are food safe and can be used in the dishwasher, microwave, oven, and freezer. We recommend avoiding sudden temperature changes to ensure longevity.
How do you handle shipping for fragile items?
We use specialized eco-friendly packaging designed to protect ceramics during transit. Every order is insured, and we partner with premium carriers to ensure your items arrive in perfect condition.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. If an item arrives damaged, please contact our support team within 48 hours for a replacement.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your location and order weight.
Are the colors consistent across different sets?
Due to the artisanal nature of our glazing process, slight variations in color and finish may occur. These variations are not defects but a hallmark of authentic handcrafted stoneware.