Returns & Exchanges
At Costa Nova, we want you to be completely satisfied with your purchase of our fine stoneware and home accessories. If you are not entirely happy with your order, you may return eligible items in their original condition within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Prepare the Package
Carefully repackage the items in their original protective packaging and include the printed return slip inside the box.
Ship the Items
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing